Applicants who have ever tried to reach USCIS about your immigration case have likely encountered the USCIS National Customer Service Center (NCSC) — the primary point of contact for applicants, petitioners, and attorneys. Understanding how the NCSC works, what it can [...]
Many of our clients and readers who have had to call USCIS, including us in our office, know that sometimes it is difficult to speak to a customer service representative, especially during certain peak hours during the day. Partly as a result of customer feedback, USCIS has announced that its National Customer Service Center (NCSC) [...]
Our office has handled many cases where a specific USCIS benefit or application must be approved on an expedited basis. Also, we have received numerous inquiries from applicants who seek to expedite the processing of a pending application due to long processing times. It is helpful to describe the criteria which USCIS (and our office, [...]
USCIS has instituted a new (and supposedly more streamlined and reliable) process for directing case status inquiries with USCIS service centers. Case status inquiries should be conducted by following these steps: Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. [...]
